Cookie Policy for OneDeck

This is the Cookie Policy for OneDeck, accessible from

We are committed to safeguarding the privacy of our website visitors and service users. This Cookie Policy explains how and why cookies, web beacons, pixels, clear gifs, and other similar technologies may be stored on and access from your device when you use or visit any digital content, website or app that links to this Policy. This Cookie Policy should be read together with our Privacy Policy and Terms of Use.

By continuing to use our website and services and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

We use both session and persistent cookies on our website to improve and protect the services, and to communicate with users for support and marketing purposes. In particular:

We use Intercom and Google Analytics, which use cookies to collect and analyse information about use of our website and services and report on activities and trends. These services may also collect information regarding the use of other websites, apps and online resources.

Please refer to the Table of Cookies below for more on how we use third party analytics.

Pixel tags (also known as web beacons or clear GIFs) may be used in connection with some of our services to track the actions of email recipients and other users, measure the success of our marketing campaigns and compile statistics about usage of our services and response rates.

Cookies that we commonly use are listed below. This list is not exhaustive, but describes the main reasons we typically set cookies.

# Name Purpose Type
1 session Allows us to provide basic services to you as a user. For example: synchronising your account authentication if you have multiple browser tabs open. Session
2 accounts Allows us to provide features that improve your experience. For example: remembering your login and password authentication for future logins. Persistent
3 country Sets a country code as determined by IP address Persistent
4 lang Sets a language code Persistent
5 cid Sets a value to track user metrics Persistent
# Name Purpose
1 utma / utmb / utmc / utmt / utmz / ga / gat / gid Google Analytics. Gathers information that helps us understand how visitors interact with our websites, which allow us to create a better experience for our visitors. Our users may also implement Google Analytics on their own websites.
2 intercom-id-e83w3o4g / intercom-state Intercom chat support. Used for efficient and contextual customer support.

We provide the ability to choose which cookies you accept while browsing our site. To update your cookie preferences for OneDeck, please click the following button.

You can delete cookies already stored on your computer; for example:

This website is owned and operated by OneDeck Ltd. We are registered in England and Wales under registration number 11459528, and our registered office is at 20-22 Wenlock Road, London, England, N1 7GU.

If you have any other questions about our Cookie Policy, please contact us at: